The flight attendant wrote down everything my deaf mother was missing

Dear Delyara, My mother is profoundly deaf and was terrified of flying alone after my father died. On her first solo flight, a flight attendant noticed she could not hear announcements clearly. Instead of speaking louder, she wrote important information on a small notepad: turbulence, meal choices, arrival gate, delay. Mum kept every page. When she landed, she showed them to me as if they were letters. The final one said, “Your daughter will meet you after customs. You’re almost there.” I started crying in the arrivals hall. Months later, I wrote to the airline to thank the attendant. She replied that she barely remembered doing it. Kindness can be that ordinary to the person offering it. To my mother, those handwritten notes turned a frightening journey into a series of things she could understand without pretending she heard.